Customer Service and Support Specialist

Are you a dedicated professional looking to advance your career with a global leader in supply chain solutions? APL Logistics is seeking a highly motivated Customer Service and Support Specialist to join our dynamic team in Jakarta Raya. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure their satisfaction and loyalty. As part of our dedicated Customer Service team, you will handle inquiries, resolve issues, and maintain strong relationships with our valued clients. This is a fantastic opportunity to grow and develop your skills in a fast-paced, international environment.

With over 20 years of experience in the logistics industry, APL Logistics has established itself as a trusted partner for businesses worldwide. Our commitment to excellence and innovation drives us to deliver superior solutions to our clients. In this role, you will use our state-of-the-art CRM system, Salesforce, to manage customer interactions and track service requests. Daily, you will work closely with our operations team to ensure smooth and efficient service delivery.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inquiries, complaints, and requests in a professional and timely manner.
• Resolve customer issues and escalate complex problems to the appropriate teams for further action.
• Maintain and update customer records in Salesforce to ensure accurate and up-to-date information.
• Monitor customer satisfaction and feedback, and work with the team to improve service quality.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with the operations team to ensure smooth and efficient service delivery.
• Stay up-to-date with industry trends and best practices to enhance customer service standards.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service or a related role.
• Proficient in using Salesforce or similar CRM systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Previous experience in the logistics or supply chain industry is a plus.

🛠️ Keahlian

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