Part-Time Customer Service Representative - Yogyakarta

Join Mitracomm Ekasarana as a Part-Time Customer Service Representative in Yogyakarta and become the voice of our valued clients! We're seeking passionate individuals with excellent communication skills to deliver exceptional customer experiences. In this role, you'll handle inquiries, resolve complaints, and ensure our customers feel valued and heard. Mitracomm Ekasarana, a trusted name in the telecommunications industry, offers a dynamic work environment where your contributions directly impact customer satisfaction.

As a Customer Service Representative, you'll be the first point of contact for our clients, providing them with prompt and accurate information. You'll use our in-house CRM system to track customer interactions and ensure seamless follow-ups. This role is perfect for those who thrive in a customer-centric environment and are eager to make a difference.

Based in the heart of Yogyakarta, you'll have the opportunity to work in a vibrant city with a rich cultural heritage. Join us and be part of a team that values your skills and growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer complaints and issues, ensuring a positive resolution.
• Document customer interactions and feedback in our CRM system.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer satisfaction metrics and provide regular reports.
• Collaborate with the sales and technical support teams to ensure a cohesive customer experience.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to enhance service quality.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM systems such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with telecommunications industry standards and practices.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

Lowongan Terkait