Customer Relations Specialist - Jakarta (Full-Time)

Join our dynamic team in Jakarta as a Customer Relations Specialist and play a pivotal role in delivering exceptional service to our valued clients. This is a unique opportunity to work in a fast-paced, customer-centric environment at VIFX Jakarta Sudirma. As a Customer Relations Specialist, you will be the voice of our company, ensuring that our clients receive the highest level of satisfaction and support. You will handle a wide range of customer inquiries, resolve issues, and build long-lasting relationships with our clients. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing excellent customer service.

At VIFX Jakarta Sudirma, we are committed to innovation and excellence. Our team is dedicated to delivering top-notch services to our clients, and we are looking for a Customer Relations Specialist who can help us maintain our high standards. You will work closely with our sales and support teams to ensure that our clients' needs are met and exceeded. This role offers a competitive salary and a comprehensive benefits package, including health insurance, professional development opportunities, and a collaborative work environment.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries and complaints efficiently and effectively.
• Build and maintain strong relationships with clients to ensure their satisfaction and loyalty.
• Provide exceptional customer service by being responsive, courteous, and professional.
• Collaborate with the sales and support teams to address client needs and issues.
• Monitor customer feedback and use it to improve our services and products.
• Stay updated with industry trends and best practices in customer relations.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure all customer interactions are documented and followed up appropriately.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in English, both written and spoken.
• Ability to work well under pressure and meet tight deadlines.
• Experience with customer service tools like Zendesk or Freshdesk is a plus.

🛠️ Keahlian

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